Reference

Our Legal Terms for Pakistan Accounts

These terms govern how bn55g accounts are opened, held and closed — covering eligibility, data use and your rights under applicable policy.

Eligibility by local lawAccount data policyJazzCash & Easypaisa termsRaast payment scopePolicy contact path
bn55g Our Legal Terms for Pakistan Accounts
POLICY CONTACT

How to Reach Our Legal and Policy Team

If you have a question about your rights under these terms, a data request, or a dispute over an account decision, the paths below connect you directly to the right team. Policy queries are handled separately from general account support so your request reaches someone who can actually act on it.

Team online

Email Policy Team

Send data requests, deletion notices or formal legal queries to our policy email. Include your account ID and the specific section of these terms your question relates to.

Live Chat — Account Disputes

Open the live chat widget inside your account dashboard and select the Account Policy option. This routes your query away from general help and toward the decisions team.

In-App Policy Flag

Inside the bn55g mobile interface, go to Account Settings, then Legal and tap Flag an Issue. Your flag is logged with a timestamp and assigned a reference number for follow-up.

DATA AND SECURITY

How We Handle Your Account Data

Your account data is stored under access controls that limit who inside the organisation can view it. We handle payment data — including records of JazzCash, Easypaisa and Raast transactions — in line with our retention schedule, and we do not sell or share that data with third parties for marketing. Cookie use on bn55g is limited to session management and security purposes; you can manage cookie preferences from the Settings menu inside your account. You have the right to request a copy of the data we hold on you, to ask for corrections, or to request account closure.

Data Retention

We keep account and transaction records for the period required by our operating policy. After account closure, data is held for a defined retention window then deleted.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked JazzCash or Easypaisa wallet also triggers a confirmation step.

Cookie Policy

Session and security cookies run by default. No advertising tracking cookies are set without your consent. Manage your preferences under Account Settings on mobile or desktop.

Your Data Rights

Request a copy of your data, correct inaccurate records, or ask us to delete your account by contacting the policy team through email or the in-app flag tool.

Common Questions About These Terms

Below are the questions we hear most from account holders about legal terms, data rights and policy processes. If your question is not answered here, use the policy contact path in the support section above.

Eligibility depends on your local law and region. We recommend confirming that access to online platforms of this type is permitted where you are before opening or using an account.

We collect the information you provide during registration — name, contact details, and payment method identifiers such as your JazzCash or Easypaisa wallet reference — plus standard session and device logs.

Yes. Send a data access request to our policy email with your account ID. We will confirm receipt and provide the data within the timeframe set out in our data policy.

Submit a closure request via the in-app Legal flag or policy email. After account closure, data is retained for the required period then deleted in line with our retention schedule.

Pending withdrawals linked to Easypaisa or Raast are reviewed as part of the suspension process. Contact the disputes team through live chat to get a reference number and follow the account dispute path.

We post a notice inside the account area when terms are updated. If you continue using your account after that notice, that counts as acceptance of the revised version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.